Blog
The Future of Retail | The Future of Technology (Part 1)
By Brian Walker CEO & Founder, Retail Doctor Group It is perhaps ironic that the future of technology dictates the future of retail, the future of shopping, and the future of mixed-reality experiences. Buying - the actual physical act of paying for an item or a...
What are the Consumer Trends of 2023? And how can Retailers keep one step ahead – Part 2
By Anastasia Lloyd-Wallis COO & Head of Insights, Retail Doctor Group 2022 has been a rollercoaster for retail, with changes across all areas but none have been more significant than the changing consumer. Covid has led consumers to have higher expectations from...
What are the Consumer Trends of 2023? And how can Retailers keep one step ahead – Part 1
By Anastasia Lloyd-Wallis COO & Head of Insights, Retail Doctor Group Never has there been a more important time to understand current and future trends in consumer behaviour. Unlike 2022, the next year will be an unusual year. The challenges and trends we can...
Hanging for Christmas to Begin
By Peter Sheppard Senior Performance Consultant, Retail Doctor Group Hanging for Christmas to begin? The wait begins. It is that time of the year. For most people Christmas is a time to celebrate family, holidays and many other happy occasions. For retailers...
Create Value in Your Retail Experience – Part 2
By Josh Strutt Associate Director – Performance, Retail Doctor Group The Brand Experience In-store Retailers with value-creation mindsets are true challenger brands and provide customers with an experience that takes them way beyond the “seen it all before” feeling...
Create Value in Your Retail Experience – Part 1
By Josh Strutt Associate Director – Performance, Retail Doctor Group “Price is what you pay, value is what you get” - Warren Buffet If you think your retail stores exist simply to “sell stuff”, you’re hanging on to a central mission that’s fast becoming old fashioned....
Turning Mystery Shopping into Customer Connection
By Josh Strutt Associate Director – Performance, Retail Doctor Group “Engaged customers are likely to spend an average of 20% more with your business.” - Harvard Business Review When I’m speaking at events, one of the questions I’m most frequently asked is about the...
Understanding the Future of Retail – Part 2
By Brian Walker CEO & Founder, Retail Doctor Group One of the biggest core concerns about the evolving customer is how we are going to market to the next generation. 10 years from now, it’s the millennials and the generation after them who are focused on a few key...
Understanding the Future of Retail – Part 1
By Brian Walker CEO & Founder, Retail Doctor Group Back in the 1860s, H.G. Wells proposed that every University should have a department of futurology, and a few actually do today. Craig Rispin, Global Business Futurist, states: “A futurist is quite literally a...